FAQ overview

Questions

Shipping

Can I check for myself how my order is progressing?
Can I order from overseas?
Do I need to sign for my delivery?
Do you deliver to P.O. Boxes?
Do You Deliver To Places Of Employment?
What carriers do you use for deliveries?
What happens if USPS delivers while I am not there?

Returns

Can I return sale merchandise?
How long will it take to process a return?
I have received my order, but one of the items are missing. What do I do?

Product & General Information

By registering, will I automatically receive marketing emails from you?
By registering, will you pass my information on to any other companies?
Can I add an item to my order after I have placed my order?
Do I need to register to shop?
Do you have a size guide?
How do I search for a product?
How do I sign up for a newsletter?
How secure is your website?
I have ordered something but have previously seen it on the website for a different price.
What can I do if it is too late to cancel my order?
What do I do if I have a problem with my order?
What payment methods do you accept?
Why has my card been declined?

Promotions & Discounts

Can I get a student discount online?
Can I use more than one discount offer on my order?
Why doesn't my promotional code work?

Registration & Your Online Account

Technical

I am having general problems accessing or buying from your website?

Contact

General Inquires
I am a customer. How do I contact you?
I am a supplier.
I have a business inquiry. How can I contact you?
Partnership Inquires
Press and Media Relations

Answers

By registering, will I automatically receive marketing emails from you?

No, not unless you sign up to our newsletter.

If you do sign up, you can ask to be taken off our mailing list at any time.

By registering, will you pass my information on to any other companies?

No, we will not pass your details on to other companies.

Can I add an item to my order after I have placed my order?

Unfortunately not, you will need to place a separate order for anything else that you want to buy.

Can I check for myself how my order is progressing?

Yes, you can check exactly how your order is progressing through our system by simply logging in to your account.

Can I get a student discount online?

To see how you can get a student discount, visit us here.

Can I order from overseas?

We only accept orders within the United States. Unfortunately, we currently do not ship outside of the United States.

Can I return sale merchandise?

All sale merchandise is considered a final sale. We do not accept returns on sale merchandise.

Can I use more than one discount offer on my order?

Our promotions cannot be used in conjunction with any other offer.

Do I need to register to shop?

No. You do not need to register to shop and check out.

Do I need to sign for my delivery?

For all orders over $30, signature delivery is required.

Do you deliver to P.O. Boxes?

Unfortunately, at this time we do not deliver to P.O. Box addresses.

Do You Deliver To Places Of Employment?

We can deliver to your permanent residential address or your place of employment.

Do you have a size guide?

You can view our size guide here.

General Inquires

How do I search for a product?

There are a number of ways you can search for a product until you find exactly what you're looking for. Use our search section to search by style or product name.

How do I sign up for a newsletter?

The easiest way to sign up for our newsletter is to set up an account. You don't have to buy anything yet, but when you do want to start shopping, this'll also give you a head start. You can also sign up at the end of this page.

How long will it take to process a return?

Please Allow 2-3 Weeks From The Return Shipped Date For Your Account To Be Credited, And 1-2 Billing Cycles For The Credit To Appear On Your Statement.

How secure is your website?

As safe as it possibly can be.

We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.

I am a customer. How do I contact you?

I am a supplier.

I am having general problems accessing or buying from your website?

If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system.

I have a business inquiry. How can I contact you?

Click here to contact us.

I have ordered something but have previously seen it on the website for a different price.

As an online business we act much faster in adjusting our prices in response to fashion trends, stock and demand from customers. It's our general view not to refund the difference.

I have received my order, but one of the items are missing. What do I do?

Partnership Inquires

Press and Media Relations

What can I do if it is too late to cancel my order?

Simply return your order once you receive it.

What carriers do you use for deliveries?

We currently us USPS.

What do I do if I have a problem with my order?

What happens if USPS delivers while I am not there?

If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to deliver two more times on the following working days.

Please follow the instructions on the card left by the courier to arrange re-delivery.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and Paypal.

Why doesn't my promotional code work?

Please check that the code/link you are using is still valid and not out of date.

Why has my card been declined?

Your bank will be able to let you know why your card has been declined.

FAQ overview

Questions

Answers

company

customer services

fashion policies